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Team Lead Security Operations - Service Management

2.00 to 5.00 Years   Mumbai City   17 Nov, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

  • Candidate will be e member of Security Ops Service Management which enables BAU team in providing world class service to Front office and our clients. i.e. to ensure BAU team s (FM Securities and Security Services) product and Technical needs are fulfilled timely and appropriately by technology and new business enablement stake holders
He/she Is Expected To
  • Be part of the team
    • That consolidates the technical needs of Security operations (FM Securities and Security Services)
      • Single point of contact for Operations team to fulfil their technical needs and for technical team to clarify on requirements, testing and deployment
      • Subject Matter expert in business workflows
      • Business Analysis (Requirements gathering & Testing)
    • That enables new business and products (from operations perspective)
      • Custody Account Management to support business in new markets Opening of new accounts, Managing periodic documentation (Tax re certification etc.), Closing of accounts etc.
      • Liaise with BAU leads in carrying out operational feasibility to support new products that are being offered by business
    • That Manage application vendor and internal technical teams to ensure that BAU teams gets timely and appropriate technical support and assistance. And thus enabling BAU team in providing world class service to Front office and our clients
      • External and internal application support teams resolved the system incidents as per SLA
      • Continuous review of ageing items with support teams and follow up accordingly
      • Periodic service review
      • Ensure that external and internal application support teams complete RCA and take remedial actions in timely manner
  • Maintain a positive working relationship with the business and technical stakeholders internally and externally and drive servicing standards for the division
  • Participate in market advocacy , business initiatives and operational and system projects affecting the team and division
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Securities - House clearing and Client clearing - operation team, Business Teams and client service
Our Ideal Candidate
  • Qualification: Graduate with MBA/CA/CMA (Preferable)
  • Minimum of 4 years of experience in any international banking operations that includes the below
    • At least last the last 2 years with international security (Bonds & Equities) operations and stake holder management (including the technical vendors)
  • Exposure to settlement process in international security markets (Like Clearstream, Euro clear, Fed Ny) is must
  • Working knowledge in security (Bonds & Equities) operations and workflows Settlement , Confirmations and client custody services
  • Working knowledge in GLOSS/ GPTM (securities processing platform by Broadridge) or BaNCS /Seccure (Custody solutions platform by TCS) will be an added advantage
  • Effective communication skills and good team player
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
front officenew businessoperation teamtechnical supportfinancial marketsbanking operationsaccount managementservice managementapplication support

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