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Team Leader - Merchant Disputes

3.00 to 5.00 Years   Mumbai City   15 Oct, 2021
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

LEADERSHIP

  • Provide regular coaching & leadership & supervise the day-to-day functions of the group
  • Leverage expertise and build collaborative relationships
  • Discuss and improve on Training and Learning opportunities
  • Consistently look for innovative ways to improve on productivity, motivation, cost savings and development of employees
  • Provide timely direction on strategic changes within the business and help align the focus of resources to the same
  • Leverage on the expertise of teams within the site and other sites to improve overall performance
  • Model the organizations core values, operating principles, and philosophies - Walk the Talk
  • Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
PERFORMANCE MANAGEMENT
  • Strong orientation towards Customer Experience
  • Plan and manage the groups performance on the Score card metrics and look for methods to constantly exceed expectations
  • Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required
  • Manage projects as assigned within defined metrics and timelines
  • Identify problems in meeting key performance indicators, resolve them to the satisfaction of the business objectives
  • Look for improving performance through coaching, development, training, projects and creative use of available resources
  • Ensure adherence to schedule
  • Continually raise the standard of quality in the work of self and others
PEOPLE MANAGEMENT
  • Create an environment of high energy and enthusiasm
  • Responsible for management of Engagement, Attrition and ESAT for the team
  • Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
  • Resolve employee concerns with urgency & accuracy
  • Promote transparency in Communication and builds an atmosphere of mutual trust and cooperation
  • Engage in effective Career Development activities like effective career coaching and counseling
Skills & Qualification:
  • Bachelors or Master s Degree is a must.
  • 3 + years of People Manager/team leader experience is required.
  • Previous experience in Card Services would be an added advantage
  • Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint
  • Strong analytical bend of mind with good logical reasoning abilities
  • Strong interpersonal skills at both verbal and written communication
  • Demonstrated ability to contribute significantly in strategic business partnerships
  • Demonstrated abilities in process migrations and sustaining high performance standards
  • Strong decision making ability
  • Strong customer focus
  • Strong concepts of leadership competencies, displays ownership, accountability and proactive ness
  • Possess strong problem solving, time management, analytical and organizational skills
  • Keen business acumen with focus on customers
,

Keyskills :
salescustomer relationsslaqualitycoachingkey performance indicatorscost savingscustomer focusproblem solvingtime managementbusiness acumenequipment supplycareer developmentstrategic business

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