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Tech Specialist Tidal

2.00 to 5.00 Years   Mumbai City   11 Dec, 2019
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Roles and Responsibility :

Job Title: Tech Specialist - Tidal

Location: India-Mumbai-SPECTRA Responsibilities: 30% of Time

Manage Tidal Enterprise Scheduler system and its defined batch process on daily basis.

JAWs reporting and support

Provide 24/7/52 Support for and ensure the successful flow of the daily scheduled batch environment.

Monitor the work queue to ensure all work gets done according to standards and defined service levels.

20% of Time

Be part of planning, development and testing of new releases and builds on Tidal system

Develop, demonstrate and maintain technology expertise through innovation, improvement, implementation and problem resolution.

40% of Time

Work closely with IS technical support, developers, operations staff, and business users and their support staff. Provide technical assistance to streamline their processes and make them more effective and efficient.

Tie together the various technical infrastructure protocols so that data hand offs and software functions flow seamlessly through the data center.

10% of Time

Continue to automate and manage the various cause and effect actions involved in managing the batch process.

Advise business users toward most appropriate technical solutions for their batch processes.

Qualifications:

Experience with Enterprise IS Batch Scheduling system: CISCO Tidal Enterprise Scheduler preferred.

General understanding of business process and ability to interpret customer needs. Proven ability to manage multiple IS tasks/activities and prioritize appropriately.

Experience with any of the following a plus: SAP, Oracle DB, SQL, Windows OS/Security and Linux/UNIX commands/security/OS.

Strong customer service skills.

,

Keyskills :
tidal enterprise schedulercustomer service business processtechnical support technical assistancenetwork administration project a

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