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tech support engineer

2.00 to 7.00 Years   Mumbai City   11 Jan, 2022
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration,Sales / BD
EmploymentTypeFull-time

Job Description

A tech support engineer should be proficient in sharing information with other engineers and customers , and building a network of technical contacts across departments , teams and other companies in order to get things done even when problems get in the way. A support engineer needs to know how to diffuse high pressure situations by effective communication with all levels of management.Job RequirementsAvid Internet surfer and PC userKnowledge of Operating Systems , Networking Concepts , Internet Concepts , Security Concepts etc.Excellent English Communication Clear , distinct speech , with emphasis to grammar and pronunciationExcellent written communication skillsExcellent customer relationship skillsCreative , Self - motivated , Dedicated Team PlayerExtreme Motivation to make progress within the CompanyJob descriptionThe job involves maintaining and ensuring positive relationships with existing and new Customers / Partners. Your responsibility would be to reply to customer queries via Phone , Email , Live Chat , and Onsite. The queries would generally be technical / pseudo - technical in nature. Each response to the customer is to be custom made by you.,

Keyskills :
troubleshootinglanoperating systemsswitcheshigh pressure situationscustom madehigh pressurecustomer relationshipwritten communicationeffective communicationchatemailenglishgrammarsecuritynetwkingpressur

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