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Tech Support Lead

3.00 to 5.00 Years   Mumbai City   14 Sep, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software,Customer Service (International)
EmploymentTypeFull-time

Job Description

  • Infra procurements
  • Interface integration process implementation
  • Reverse engineering requirements and develop process models as needed to support automation delivery
  • Ensuring the quality and timeliness of delivery
  • Ensuring constructive working relationships within team and with external groups
  • Handling application incidents
Role Responsibilities:
  • Strong fundamentals and hands-on skills in Linux/Unix/Windows Operating systems administration
  • Strong knowledge in installation/configuration/administration of Web Server, Application Server
  • Excellent working knowledge software provisioning, configuration management, and application deployments
  • Good knowledge in tools tools like Jenkins, Git, sonarqube, monitoring
  • Ability to analyze and resolve complex infrastructure resource and application deployment issues
  • Data communication, network knowledge & Information security knowledge is an added advantage
  • Manage backup and recovery & conduct asset management
  • Good experience working in physical/virtual (vmware) and VDI
  • Good experience in standard monitoring tools like AppDynamics, ITRS, Grafana
  • Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP)
  • Manage, coordinate, implement and remediate security compliance & vulnerabilities
  • Work with engineering/development teams, develop strategies and implement solutions for managing database back-ups, restoration and replication
  • Support and coordinate the implementation of database products MS SQL, (Oracle, PostGres, MongoDB) on a variety of platforms (VMware 6.x, Oracle DaaS, Amazon RDS)
  • Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
  • Provide database diagnoses to remediate issues working with DBA s
Our Ideal CandidateEducation:
  • UG: Any Graduate in Any Specialization
  • PG: Any Postgraduate in Any Specialization
Must Have:
  • Bachelor s degree and experience
  • 3+ years support experience
  • Should have excellent Software & Release support background
  • Basic knowledge of Infra , CICD and dealing with SQL databases
  • Excellent communication skills and should be able to explain the technical solutions to business stakeholders
  • Need to be able to document queries and presentation of results (graphs, trend, etc.)
  • Must be fluent in English (written and spoken)
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position Preferred
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Keyskills :
network topologiesmonitoring toolsweb serversalesadvertisingunixms sqlinformation securitysecurity complianceaccountsoperating systemscustomer support

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