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Technical Support Associate,location pune and mumbai salary 36k

1.00 to 5.00 Years   Mumbai City   22 Jun, 2022
Imaginators Try Going Beyond Hiring For technical process
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaNetwork / System AdministrationHardware / Telecom Equipment Design
EmploymentTypeFull-time

Job Description

    Skillsets Required
    • Candidates with Network Security background
    • 12+ months experience on below listed technology experience:
      • Cisco Firewalls, Juniper Firewall, Sonic firewall, Fortinet, Palo Alto Firewall
      • Experience with Bluecoat & Forcepoint
      • Excellent spoken English skills
    • CCNA & Microsoft certifications are preferred and not a mandate; experienced candidates on Network security will do
    • Excellent communication skills (SVAR 62)
    Main Responsibilities
    • To provide best in class Technical support over Phone.
    • Take end to end ownership of issues reported.
    • Research, diagnose, troubleshoot and identify solutions to resolve issues.
    • Follow standard operating procedures & escalate to internal teams for quicker resolution.
    • Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
    Weekly OffsRotationalEducationGraduate/undergraduate wit min 24 months of work expSalaryUpto 7Location pune and mumbaihidden_mobile

Keyskills :
securityjuniper firewallnetworkingtechnical supportfirewallccemcsesonic firewallbluecoat

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