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Technical Support Engineer German and English

2.00 to 3.00 Years   Mumbai City   03 Dec, 2020
Kinsta
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk,General / Other Software
EmploymentTypeFull-time

Job Description

Location: RemoteOur client base is growing steadily and we re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.Support at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.As a Kinsta Support Engineer you will:

  • Take ownership of issues reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Crave knowledge and continue to hone and improve your own technical and non-technical skills.
This role s shift need is Monday to Friday, 6am-2pm UTC (our team uses UTC for scheduling).RequirementsThe ideal Kinsta Support Engineer is technically-knowledgeable, upbeat, professional, curious, and self-motivated.Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it s our pleasure to deliver that to them. As a result, we re extremely careful about adding new Support Engineers to our team.We hire Support Engineers with a variety of different backgrounds and expertise some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.All of our Support Engineers must meet the following core requirements:
  • Completely fluent in English with excellent written communication skills.
  • Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
  • A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
  • Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.
  • Consummate professionalism: we re a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.
While a portion of our Support Team s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer s daily activities.Bonus points:
  • Completely fluent in a second language. Languages we re currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!
  • Prior experience working with customers over live chat in a technical role in a fast-paced environment particularly experience providing live support for web hosting built on a LEMP stack.
BenefitsThis is a fully-remote role. The Support Engineer can work from anywhere with reliable broadband internet access and electrical infrastructure.This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate.We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you ll be able to work with a bunch of exciting technologies and use them every day!Apply Now!,

Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemsweb hostinginternet accessaudio masteringtechnical skillssupport engineerssystem administrationpolymerase chain reaction pcr

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