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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Security / Detective Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
2. Open Position : Technical Support Executive (TSE)Job DescriptionThis role is for support and development team of our flagship Cyber Security product. Provide First Level of Support to Enterprise CustomersUnderstand and Respond to Client Queries/ Service RequestMaintain Support Tickets on the Service DeskReport Application Bugs to the Development Team and Follow-upInstall Solutions on the client premises/ Cloud environmentFollow Product Deployment ProcessProvide Product Demos and Trainings to Clients/ Team MembersWrite Scripts to automate installation tasks or other manual tasksParticipate in Quality initiativesJob SpecificationsQualificationBE/ BSc IT/ MCAExperience1-2 YearsKnowledge AreasBasic Web DevelopmentMySQL/ MS-SQLWindows OSLinux OSNetwork FundamentalsRequired SkillsDocumentationScriptingInstallation & TroubleshootingProblem SolvingCo-ordination & CommunicationAdded Skills/ KnowledgeSolution InstallationSupport Tools (JIRA Service Desk)Prior Support ExperienceITIL CertificationTravel RequirementYesNote: Relevant Experience in Technical Support will be an added advantage,
Keyskills :
technical supportcustomer service troubleshootingcustomer relations networkingms sql windows osservice desk