Teller, XTD, SH

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesScope of Role:Account for branch s operations; counter transactions including system operations to ensure execution accuracy, compliance, and completeness in line with bank internal and external rules/procedures/manuals/standards/group requirements/regulatory requirement/laws as well as to keep high class level of services to our clients//////Key Responsibilities/Challenges /Business performance

• Support to achieve business objective at the respective branch
• Drive or support cost optimization initiatives to achieve cost saving target

Service

• Embed client centric mind in daily operation as well as to maintain up best in class front-line service
• Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience
• Achieve client satisfaction in daily branch services and operations
• Build SCB a great place to work

Operations, Conduct and Risk Control

• Handle all counter operations, branch transactions in good result to ensure all bank internal and external rules/standards/procedures/manual are strictly followed
• Perform bank required due diligence in branch start of day and end of day work on daily base to ensure no exception in execution
• Complete regulatory required reporting timely and accurately to ensure the report follows regulatory requirements with no exception
• Support Line Manager achieve good MCA rating in branch audit
• Escalate for any exception detected or observed in daily work to minimize potential negative impact on the bank
• Ensure all required certifications are obtained per internal and external requirements
• Acknowledge and follow bank job rotation policy/procedure that working location will be subject to detail arrangement on due with no objection
• Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions
• Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct; well manage client complaints & CDD
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• MCA (management control approach)
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Self Development

• Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation
• Actively participate in various campaigns related to service team and achieve the target
• Develop multi-product knowledge and job skills to support different segments and sales channels
• Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline
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Customer Right Protection

• Fully understand the importance of Consumer Rights Protection, prevent damage to consumers best interest
• Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings
• Always embed Consumer Rights Protection mindset when performing daily work

Our Ideal Candidate

• A university degree with 1-2 years of related banking experience prevails
• Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services
• A team player who shows initiative and assertiveness
• Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements
• Good command of both spoken and written English and Mandarin
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Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
code of conductcost savingunit trustsrisk controldue diligencecost optimizationtraining programssystem operationsclient satisfactionoptimization strategiesregulatory requirements