Test Automation Engineer

3.00 to 5.00 Years Mumbai City 25 Nov, 2022

Job Location	Mumbai City
Education	Not Mentioned
Salary	Not Disclosed
Industry	Retail
Functional Area	Sales / BD
EmploymentType	Full-time

Job Description

Roles & Responsibilities:-Ensuring that customer care metrics are all at an acceptable level (>.% queries reverted andclosed within the defined TAT)Managing customer escalations and resolving them by coordinating with relevant stakeholdersDefining the templates for answering the customer queries (via emails, SMS, Whatsapp chat,calls) and training the CDC executives towards following the sameDefining the task lists for the CDC executives and implementing shift rosters (as needed)Motivating and mentoring the team of CDC executives with the goal of employee retention andcareer growthSharing feedback and insights to the business teams on repetitive issues highlighted by thecustomersRunning cross-functional process improvement projectsDeveloping a training module for onboarding of QAEs and better understanding/performance(ongoing)Ownership of front-end customer experienceTeam building (including hiring and running retention programs)Performance management for the CDC executivesAudit calls and maintains the quality standards for the CDC executivesRegards,Team HR

Keyskills :
customer experiencecustomer service

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Test Automation Engineer

Job Description

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