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Trainee- Pharmacist and Healthcare Advisor

Fresher   Mumbai City   20 May, 2023
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaPharmacist / Medical Representative
EmploymentTypeFull-time

Job Description

    Purpose of this position-
    • Achieving desired/targeted outcomes for patients registered with the companys Medication Therapy Management Program and the customer satisfaction that will ensure high levels of patient retention and patient referrals.
    • Serve as domain specialized knowledge lead for guidance of patients in their health care journey as well as owner/support for internal processes
    Key Accountabilities/ Responsibilities-
    • Progress of patient on key vital parameters or any unified score. Customer Satisfaction Rating for visits made to customers.
    • Identifying and resolving gaps in prescriptions in a preventive manner in consultation with patient and their doctor
    Day to Day responsibilities-
    • Responsibilities include the following and other duties may be assigned
    • Explain the features of the Relex Medication Therapy Management Program to prospective or existing customers/patients and obtain referral for patient to join the program
    • Scrutinize and digitize patient prescriptions and ensure thorough analysis and vetting before medication is dispensed
    • Patient counselling and guidance on correct use of medication for achieving desired/targeted outcomes. Provide information and explanation of diagnoses, options, outcome and risk and escalate where required
    • Conducting patient evaluation Doctor Virtual Connect program
    • Closely monitoring patient progress through regular review patient outcomes and data, follow up on lab tests and their results. Intervention with patient and/ or patients doctors where necessary.
    • Support customer outreach programs through conduct of counselling and tests associated with theme of the program
    • Communicate customer feedback and customer experience on products / services and/or modifications to existing products/services to Operations, Marketing and Quality teams.
    • Data updation in all tracking platforms on a daily basis
    Competencies / Skills Required-Customer Orientation:
    • Etiquette, Empathy, listening skills and good bedside manners
    • Disease and applicable Pharma knowledge
    • Good written and verbal communication including reporting accuracy
    • Adherence to time schedules and processes including safety procedures
    • Must have the ability to learn and retain complex material, pass tests demonstrating product and diseaserelated knowledge and deliver content to Customers verbally in a clear, effective and accurate manner in strict c ompliance with regulatory and other requirements.
    • Ability to read, comprehended and explain medical reports and prescriptions in relation to the Product / Service provided.
    • Ability and willingness to travel locally
    • Requires time flexibility as necessary to meet customers schedules and coordinate accordingly
    • Detail oriented, even when faced with highly repetitive tasks
    • Must be able to work both with external and internal customers.
    • Comfortable in new environments and challenging healthcare conditions. Must be able to work and interact with diverse groups of people.
    Educational Qualifications : B Pharm/D PharmDesired: Experience in Clinical Pharmacy functions in a good healthcare establishment and a useful base experience of patient counselling on medicationWork Experience (Relevant and Total Experience - Fresh graduates to 1 year experienceTechnical Qualifications-
    • Should have a valid Driving Licence
    • Should have a two wheeler with valid documents such as vehicle RC Book, Insurance, Emission Test and vehicle Insurance.
    • Registration with the Pharmacy Council of concerned state where deployed on duty
    Job Type: Full-time

Keyskills :
counsellingmedication therapy management

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