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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Banking / Financial Services |
Functional Area | Sales / BD,General / Other Software |
EmploymentType | Full-time |
*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesThe ESS Transformation Lead will drive organizational transformation of End User Support Services. This role will define how service will be provided in the future such that inefficiencies are eliminated, customer experience is enhanced, and top-tier service is consistently provided across all supported locations. The role is expected to manage and influence various stakeholders as solutions / strategies are determined, streamlined and implemented.Strategy
Keyskills :
support servicesuser experienceuser supportmusic makingsix sigmaproblem solvingservice deliverycode of conductend user supportservice deskservice designexternal audit