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Vessel IT Support Specialist

5.00 to 10.00 Years   Mumbai City   04 Mar, 2021
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryMerchant Navy
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • You will be part of the daily IT support team handling all phone calls and mail support from the vessels and perform onsite IT support in the Mumbai office assisting with various issues related to workstations, printers, mobiles etc.

  • You are able to work and operate independently, process the necessary documentations and data collections, monitor system performance, perform required actions and respond to users within the allowed time.

  • You avoid occurrence of errors and take preventive measures to eliminate repetition of errors and can suggest and initiate value adding activities that will help to improve all task related to the IT processes.

  • You maintain close communication with users and update them on the progress of the IT tasks.

  • You will be involved in installationupgrade of hardware installations on- board the Maersk Tankers vessels.

  • The position has excellent opportunities for continuous professional and personal development in a complex, multi- cultural and demanding global environment.

  • You must expect to have both day and night duties due to rolling duty roster.

    • Qualifications and Experience:

      Bachelor of Information Technology

      Good understanding of Windows Server, Windows clients, VPN and Citrix

    • Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi- Fi, Bluetooth, etc.)

    • Advanced and structured troubleshooting knowledge of PCs, printers, peripherals and network

      Advanced knowledge on Microsoft Office applications including basic troubleshooting and support services

    • Reporting, updating and closing incidents according to the agreed processes, within the IT Service Management application.

    • Good understanding of IT infrastructure components, including cloud technologies.

      Knowledge on managing network on both LAN and WAN setup

    • Knowledge in TCPIP, DNS server, Active Directory and DHCP server is an advantage.

    • Good knowledge on ITIL V3 framework certification is an advantage.

      Knowledge on terminal services and thin clients is an advantage

      Knowledge in satellite communication system (VSAT, FBB500) is an advantage

      Knowledge in process documentation and reporting is an advantage. inimum 2 years experience in Vessel IT Support Personal Competencies

      Skills and Competencies

      High sense of urgency

    • Structured person with an analytical and creative mind- set who can find solutions using the remote tools and the assistance of the vessels crew

    • Customer service mind- set Excellent prioritization and problem solving skills Professional communication and strong interpersonal skills
    • Ability to work with people at all levels and with cultural diversity in the organization

    • Ability to work and operate independently in shifts as we are operating a global support around the clock.

    • Knowledge from the maritime business is an advantage A career in Maersk Tankers
,

Keyskills :
application servicesfinancial servicesplsqlsqlsqlhigh sense of urgencyit service managementstrong interpersonal skillsit supportdns serverdhcp serveroperating ateam handlingwindows serverproblem solvingcustomer serviceactive directorymicr

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