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VP - Business & Ops Manager (Amenities)

10.00 to 14.00 Years   Mumbai City   21 Mar, 2023
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

    The Amenities Manager will oversee the Conference Centre & Lobby Reception team in Mumbai and be responsible for providing meeting planning services and Lobby Reception management. This role will ensure global standards are maintained along with the highest level of service excellence and operational effectiveness. The manager will work closely with colleagues across Global Services, Global Multimedia Services, food service vendors and local lines of business. This role will directly report to the Regional head in India. RESPONSIBILITIES:
    • Operational oversight of Conference Centers & Lobby Reception and provide leader approach, ensuring all areas follow applicable policies and regulations
    • Manage internal event planners and interact with various levels of senior management and LOB representatives to deliver outstanding service and a first class experience
    • Develop and maintain high-touch customer service level
    • Review management of meeting space and maximize utilization
    • Partner on new construction and refresh projects managing onboarding process of new conference centers in region
    • Provide strategic guidance on vendors development of menus, programs and concepts that are specific to each site s demographics, LOB and regional preferences
    • Manage the Point of View program to obtain customer feedback and implement plans and actions to enhance service and participation
    • Gather and analyze metrics/MIS reports for monitoring business trends and provide business case documents to support operational needs, when required
    • Determine training and development points for team and manage their mid-year and annual performance reviews
    • Conduct monthly reviews with Regional head to share operational updates regarding product and service delivery.
    • Collaborate with India & global Amenity Services teams on strategy and innovation
    • Undertake dining service market reviews and benchmarking exercises to research and analyze new products, pricing and services of competition
    • Collaborate with Amenity Services on monthly business reviews with all vendors for management of vendor s performance against contractual requirements
    KNOWLEDGE AND SKILLS:
    • 10+ years experience in the hospitality industry managing guest experiences
    • Experience managing a local and remote team
    • Understand the meeting planning process and white glove customer service approach
    • Highly organized; ability to handle multiple tasks and apply judgment to prioritize
    • Working knowledge of food and beverage and audio visual
    • Decision maker who can work in a fast paced diverse environment
    • Strong business writing and presentation skills
    • Experience in business process and procedures
    • Analytical and budget planning experience
    • Strategic and risk planning
    • Computer skills, MS Office (excel, word, ppt), knowledge of Event Management System (EMS) a plus
    ,

Keyskills :
ms officewhite glovebusiness caseevent managementglobal servicesbusiness writingaudio visualbusiness processmeeting planning

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