we are looking for-SRE Manager, Channels Operations

Job Description

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Role Responsibilities
• Production support management for Internet and Mobile Banking.
• L2, L3 and high priority incident management.
• Country Stakeholder management.
• Continuity Management.
• Infrastructure Management.
• Knowledge Management within team.
• Risk and Audit management.
• Manage capacity and continuity management affairs.
• Manage Service level and Operational Level engagement with relevant stake holders and ensure the commitments are met.
• PSS and other technology adherence and mitigation of deviations.
• Provide timely workaround solutions for failing issue pattern which requires source code fix.
• Participate in DR activities.
Strategy SIP
• Identify improvement items and strategize for its timely implementation.
• Work out proactive monitoring and explore and implement potential self-healing capabiities.
Processes Incident Management
• Manage High Severity Incidents and participate recovery activities.
• Manage Customer impacted non high severity Incidents and recovery activities.
• Prepare Impact Analysis for all incidents.
• Define incident action items and follow-up for closure.
• Manage application availability with defined outage and ensure SLA compliance.
• Perform routine Application Health checks.
Problem Management
• Root cause analysis for high impact incidents.
• Defining Preventive actions.
• Follow-up on preventive action implementation and closure.
Change Management
• Review all application changes and assess the impact.
• Review all infra changes and assess the impact.
• Review all interface changes.
• Implementation of changes in production.
• Verification of application health and availability.
Knowledge on ITIL practices People and Talent
• Good communication skill.
• Good stakeholder management skills.
Risk Management
• Identify the potential risks involved in above tasks.
• Register the risk and define mitigation plans.
• Follow-up for Risk closure.
• Notify / Alert Seniors about any risk that have high potential for a service / reputational / regulatory / financial impact to the bank.
Governance Continuity Management
• Document new operating procedures based on new configuration deployments.
• Review and correct the existing Disaster Recovery Plans.
• Review and correct the existing BCP plans.
• Execute DR plans and ensure RTO SLA achieved.
• Create Action Plans for the DR improvements and follow-up for closure.
System Maintenance and Stake Holder Management
• Execute Application Maintenance when needed.
• Periodic SLA review and identify system improvement plans.
• Prepare and amend application monitoring scripts.
Audit and Governance
• Work on all audit response by collaborating with relevant teams appropriately.
• Work with governance teams from STS, HICS etc and support and manage the expectations.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders
• Customer Care Unit
• Country Business
• Other Technology Stakeholders
• Data centre teams
• Audit teams (regulatory / internal)
• Governance teams
Our Ideal Candidate
• Bachelor in IT / Computing or Higher
• JAVA / J2EE / Spring MVC, Spring Boot and Hibernate
• SQL& PL-SQL
• Oracle, DB2, MQ, Tomcat, Fuse, Struts, Control-M, JSP, LDAP, Linux, Cloud Delivery, Elastic Search, Kibana, Flunetd, JBOSS, Promethus, Web Security, CDN(content Delivery Network), ITRS, AppD, SysDig
Visit our careers website www.sc.com/careers ,

Keyskills :
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