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Collection Team Leader

0.00 to 3.00 Years   Navi Mumbai   27 Sep, 2022
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    To achieve collection targets of the area assigned, ensuring meeting PI Targets, meeting the Target on Cost of CollectionsControl bucket flow cases and focus on non-starters.Ensuring feedback is documented as per process.Proper identification of Negative codes cases & convert those cases into positive paymentsProper identification of referrals on negative codes & ensuring all the collection strategy are fully covered on the casesEnsuring audit queries are complied with.Discuss and negotiate with delinquent customers and counsel them on maintaining perfect repayment track.Manage the portfolio of Current Bucket accounts.Managing daily MIS, customer queries, feedback, and achieving targets on monthly basisEnsuring feedback is shared within defined TAT to staff for correction and preventionMonitoring feedback efficacy on weekly and monthly basisPreparing daily dashboards on WTD and MTD performancePreparing concentration reports on zonal level, business level, team level and operator levelHighlight bottom quartile performers in review and share with training team as focus operatorsShare PAN India dashboards with detailed reportsAnalyzing reason of errors and concentrations of errors for improvementHandling escalations on daily basis in escalation deskProduct knowledge checks and daily sessionsResponsible for career development and growth path for Team members

Keyskills :
dracollections process

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