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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Customer Care Executive |
| EmploymentType | Full-time |
1 Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete2 Accepts all orders (from customer or overseas office) and processes them for handover to operations3 Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution4 Provides spot quotations and closes contract5 Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales6 Takes and handles customer inquiries, e.g. Track and Trace7 Takes customer requests with regard to Go Green topics8 Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customerFUNCTIONAL AREACustomer care executive, Telecaller, Customer care jobs in Navi mumbai, telecaller job in mumbai, customer care jobs in mumbai, telecaller job in navi mumbai, Customer support executive, Customer care jobs in Logistics industry, Telecaller jobs in logistics Industry, Customer care jobs in shipping industry,
Keyskills :
customer supportperformance customer relationscross selling customer carereviews shippingcare