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Guest Service Associate - F&B Service

1.00 to 4.00 Years   Navi Mumbai   27 Sep, 2022
Concept Hospitality Pvt Ltd
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.0 - 2.0 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaF&B Service
EmploymentTypeFull-time

Job Description

    Roles & Responsibilities:
    • Assist in creating a warm and welcoming environment for our guests
    • Ensure that guests are seated and provided with menus promptly
    • Ensure that all guests requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
    • Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
    • Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
    • Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
    • Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
    • Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
    • Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
    • Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
    • Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
    • Assist in the set up and preparation, and provide service duties for functions as required
    • Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
    • Ensure that all front of house and guest areas are well maintained at all times
    • Any other duties as directed by the Restaurant & Bar Manager or other member of the management team

Keyskills :
order takingroom servicesteward activitiesstewardshostess activitieshostessesservicecaptain

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