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Inbound Customer Service Executive in Thane - Bank Payroll

0.00 to 4.00 Years   Navi Mumbai, Thane, Mumbai City   14 Dec, 2021
Job LocationNavi Mumbai, Thane, Mumbai City
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic),Customer Service (International)
EmploymentTypeFull-time

Job Description

Bank Payroll- Phone Banking Officer jobs in Thane Call 8080702016 Kanchanemail - hyflyhr6@gmail.comwww.hyfly.inJob Designation :Phone Banking OfficerThis is permanent job on roles of the Banking Industry with fixed salary + high incentives.Be part of fastest growing digital sales channel in financial services industry.

  • Must be excellent communication skills Verbal & Written.
  • Good listening skills and strong communication abilities.
  • Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
  • To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customers satisfaction.
  • To identify and convert the opportunities for cross selling (banking product) on customers call.
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Candidate Desire Profile:
  • Must be excellent communication skills Verbal & Written.
  • Good listening skills and strong communication abilities.
  • Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
  • Age should be 20-32 years only.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
  • Team player Candidate must be able to work effectively with all levels of the organization.
Salary Package:
  • Annual CTC of Rs.2.55 to 3.50 Lac per annum plus performance based high Incentives.
  • Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).
Education Qualification:
  • Minimum Graduate with any stream Or
  • Post Graduate with any stream.
Job Locations :Thane-West (Maharashtra)

Keyskills :
domestic bpooutbound salesbasic computer knowledgecustomerhscbpo salesvoiceretailcustomer retentionqueriesdomestic callingvoice supportservicetelemarketing salessalesoutbound callinginbound salesbpowellbasic computereducationtelesales

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