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IT Service Desk Analyst at Jacobs Engineering Group

3.00 to 8.00 Years   Navi Mumbai   03 Dec, 2020
Ace Computer Services
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaHardware / Telecom Equipment Design
EmploymentTypeFull-time

Job Description

We have urgent opening forIT Service Desk Analystfor our esteemed client Jacobs Engineering @ Airoli location, please find the below skill which we are looking for it on urgent basisKey Qualifications and Eligibility:

  • Should have Own Laptop &WiFi Connection
  • Currently will have to do the Work from home.
  • Should have ready to work on Rotational Shifts.
  • Male & Female both Required.
  • Comfortable with 24*7
Roles & Responsibilities :
  • Diagnose, troubleshoot, and resolve issues by communicating effectively to understand the nub of the problems
  • Should investigate the problems and recommend effective remedies for the prevention of problems
  • Provide closed looped contact with end-users to verify final solution and determine satisfaction level
  • Participate in training, always learning, developing and growing along with your team
  • Demonstrate a high standard of business and ethical conduct with end-users, vendors and employees
  • Follow workplace operating and environmental, health and safety procedures and guidelines.
  • Recognize the need for process improvement, and help your team effectively manage change
  • Encourage, maintain and develop a professional business relationship with customers by providing first-class service
  • Manage Service Requests effectively; ensuring information is captured in for future reference and analysis
  • Demonstrate hands-on knowledge on AD, Exchange Management Console, Citrix, VDI, MS Office, Office 365, Remote desktop tools, ServiceNow, Information Technology Service Management tools, and many others related software and hardware tools
Your role keeps our company connected and well support you with what you need to be successful.Heres what youll need:
  • Relevant tertiary and/or professional qualifications or equivalent experience with knowledge of IT Service Desk
  • Sound knowledge of ITIL Framework
Ideally, youll also have:
  • Bachelors degree / Diploma holder in a computer related field preferred
Please Note :-
  • Looking for only immediate joiners or max 30 days NP candidates.
  • Interested Candidates can directly coordinate us on below Email ID or contact numbers
Apurva Pathak
  • Mobile 7208485083
  • Email -apurva.teamquest@gmail.com

Keyskills :
active directoryitilexchange server administrationsccmexchange serverit service deskoffice 365software applicationsslacitrixit global service desk

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