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MNC Bank Team Leader (Inbound Process) Thane Salary 7 lakh

2.00 to 7.00 Years   Navi Mumbai   21 Mar, 2023
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 5 - 7 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Bank Payroll- Team Leader jobs in Thane Call hidden_mobile Anjaliemail - hidden_emailwww.hyfly.inTeam Leader Inbound ThaneJob Designation:Team Leader / Team Manager- (Inbound Credit Card)Job Grade:Deputy Manager-M3Department:Customer Experience CenterProcess-VoiceWorkLocations:Mumbai-Thane -West (Wagle Estate) Location.Payroll:This is Permanent Bank Payroll job(non BPO)Salary Package:Annual CTC of Rs.5.00 to 7.00 Lac per annum plus performance based high Incentives.Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).Education Qualification:Minimum Graduate with any stream OrPost Graduate with any stream.Experience:Must have at least 5.0 to 8.0 year experience out of it 1-3 years in to pure team handling experience required with Banking or BFSI sectors only.Eligibility Criteria:
    • Excellent communication skills Verbal & Written
    • Flexible to work in day shift including Sunday & holidays.
    • Male & Female both can apply with maximum age limit of 35 years.
    • Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
    • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
    • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
    • Flexible to work 24/7 for male and For Females 7AM till 8PM) including Sunday & holidays.
    • Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards.
    • Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
    • Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
    • Manage escalated customer calls (complaints) with end-to-end resolution.

Keyskills :
escalation managementteam managementbusiness process outsourcingbpophone bankingvoice processteam leading

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