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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 2.5 Lakh/Yr |
| Industry | Banking / Financial Services |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
Dear Candidate ,Greeting From Plada Infotech !Hiring for QA (voice/call monitoring/call audit/ Sales Audit) profile in yes bankAirolilocationQualification : Graduation/PGSalary : 15K to 22KPayroll - 3rd Party Payroll (Plada Infotech)Experience : 1 to 5 yrsDuties and Responsibilitiesa. Call Quality Management calls monitoring, voice of customer, Mock call certification for the officers, creating awareness on regulatory, voice of customer and calibration session and meeting quality guidelines of the Bank.b. Giving effective feedbacks to improvise the call quality and also keeping a check on the application of the feedback given.c. Eye for detail Analysing the movement of quality scores of the officersd. TNA Training need analysis to be done to understand if the refreshers need to be arranged on the floor also verify the learnings by taking assessmentse. Data management Collating data and reporting the call scores, cross selling etc.f. Being part of the selection process and recruitment of officers for CASA VRMg. Training of team for Product, Process and System. Also, driving brand awareness through communication of Yes Bank brand ,philosophy, identity and standards for representation.h. Mentoring Teams to meet Quality standards, following good practices - by improving communication skills, soft skills and selling techniques.i. Run reports, MIS and analysis on Team and Agent performance on quality parameters and cross sale.Intersted Candidate mail your updated resume at apeksha.wadkar@pladainfotech.comor can contact7506015744Reagrds,Hr Recruiter - Team LeaderApeksha WadkarPlada Infotech7506015744
Keyskills :
vrmdata managementmisquality managementcross sellingneed analysisbrand awarenessselection processmockquality standardscommunication skillssoft skillsbehavioral trainingcall qualitytnacasamailtraining need analysis