| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Business Group: Phone Banking, Retail Banking Group (RBG)ICICI Banks Phone Banking services help customers avail a host of banking features primarily through the phone channel. The Phone Banking Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey, and relaying customer feedback to product teams. It also supports international branches and ICICI Direct in their phone banking requirements. It is a 24/7 channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer portfolio. As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on a day -to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customers profile, demographics, banking behavior and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.Background: ICICI Bank Phone Banking offers a number of facilities, which enable the corporate customers to do several of their banking activities from the comfort of their premises. The Phone Banking Officer is responsible for providing good service to customers pertaining to any of their banking, financial and investment needs.Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross sell banking products to our existing customers over the phone.Roles & Responsibilities:
Keyskills :
customer interactionretail bankingidentifying sales opportunitiescustomer servicesalesphone bankingcreditbanking processbpocustomer supportbanking productsbankingspoken englishfresher