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Phone Banking Officer

0.00 to 4.00 Years   Navi Mumbai   12 Aug, 2022
Teamspace Financial Services Private Limited Hiring For Teamspace Financial Services Private Limited
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Urgent Opening For Phone Banking OfficeGraduation Is MandotoryExperience And Fresher Also WelcomeLocation:-Airoli, Navi MumbaiJob profile:-Handling phone banking customer calls, responsible to address their queries & issues, and deliver excellent customer satisfaction, by exhibiting utmost courtesy and accuracy in delivering service and increasing product sales by cross-selling so as to meet the business objectives of the department and the organization.Core Responsibilities
    • Ensures 100% customer satisfaction by following a customer centric problem solving approach
    • Aims at Nil defects by 100% adherence to products and processes
    • Aims at Nil customer complaints and escalations
    • Meets the requisite sales and service target by effective cross-selling of companys products
    • Ensures process efficiency by meeting set targets of Quality, NPS, Cross Sales, Avg Handling Time, Avg Hold Time, Schedule adherence
    • Keeps abreast of all the latest products and processes and ensure timely attending of all the huddles and refresher trainings
    • Ensures complete compliance to customer confidentiality w.r.t. data, conversation, audit trails
    Technical CompetenciesBasic knowledge of MS Office, and experience of working into Contact Center setup will be added advantageInterested Candidates Can Apply On Email-hidden_email / hidden_emailOr Whatsaap -hidden_mobile

Keyskills :
inbound voice processinbound customer servicetelesalesinboundinbound callsvoice processinbound tellecallingtelesales / telemarketing executivecall center

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