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Quality Analyst (Voice)

1.00 to 6.00 Years   Navi Mumbai   21 Aug, 2019
Plada Infotech Services Pvt Ltd
Job LocationNavi Mumbai
EducationNot Mentioned
Salary< Rs 50,000 - 3.0 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

"Dear Candidates,Greetings from Plada Infotech Services Pvt Ltd;We have an opening in Yes Bank as a Quality Analyst Profile in Airoli, Navi Mumbai.Designation: Quality Analyst.Job Role and Responsibilities:

  1. Quality assurance analysts will ensure that agents provide quality service in line with organizational objectives.
  2. Quality analysts will increase agents efficiency through behaviour modification and enhance quality service to customers.
  3. Participates in design of call monitoring formats and quality standards.
  4. Performs call monitoring and provides trend data to site management team.
  5. Uses quality monitoring data management system to compile and track performance at team and individual level.
  6. Performs monitors of customer care email responses.
  7. Participates in customer and client listening programs to identify customer needs and expectations.
  8. Provides actionable data to various internal support groups as needed.
  9. Coordinates and facilitates call calibration sessions for call center staff.
  10. Provides feedback to call center team leaders and managers.
  11. Prepares and analyses internal and external quality reports for management staff review.
Location: Airoli, Navi Mumbai.Salary: 23,000 28,000/- per monthQualifications:Education: Must be a Graduate / Post Graduate.Experience: 2 to 5 years.Age: 35 years or below that.Language Proficiency: Good communication skills (English compulsory)Must possess problem solving abilities and good interpersonal skills. Interested candidates can call on the below mentioned number-Contact Number: 02245428510Regards,Ria NisarHR ExecutiveContact - 912245428510Plada Infotech Services Pvt Ltd."

Keyskills :
auditing quality ustomercare customerrelations qualitymonitoring callcenter qualityassurance communicationskills callcalibration

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