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Technical Support

0.00 to 2.00 Years   Navi Mumbai, Mumbai City, Ahmedabad   17 Dec, 2021
Job LocationNavi Mumbai, Mumbai City, Ahmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities, and products.Maintain the highest level of soft skills and telephone etiquette.Handle cases/schedules and escalations appropriately.Share the technical expertise, soft skills and telephone etiquette with the team.Share latest technical/process-related inputs with the team.He/She is supposed to maintain 100 % quality in terms of documenting the cases with the required information(complete and detailed documentation of the resolution and the root cause)Reporting to work on all the scheduled days and not taking unplannedabsenteeism.Follows & Promotes the company culture, its vision & values.Job SpecificationsGood understanding of Architecture.Good understanding of Servers (Application, Database& FTP).Good Networking Concepts.Knowledge of Linux, MySql, MsSql Servers.Good understanding of program languages (Java, Visual Basics).Shift- Night ShiftsGraduation- BSC / BCA / BTechIf Interested then Please forward your resumes to - dolly.intactsearch@gmail.com or WhatsApp 9930372633Kindly forward this mail to your friends and relatives who are searching for JOB.DollyIntact Searchdolly.intactsearch@gmail.com9930372633

Keyskills :
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