Video KYC Officer

1.00 to 6.00 Years Navi Mumbai 20 Mar, 2023

Job Location	Navi Mumbai
Education	Not Mentioned
Salary	Not Disclosed
Industry	Banking / Financial Services
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Video Customer Identification Carry out Customer identification process through Video calls
Performing due diligence checks & reviewing KYC documentation through Video calls
Need to be consistent, thorough, accurate and credible while performing duties
Need to be time bound & ensure the requests are closed with in stipulated timelines
Interaction Quality Complete and accurate capture of call interactions
Need to ensure defect rates are kept under acceptable levels
Customer Service Must exhibit highest standards of customer service To ensure customers are comfortable through our the verification process Abide by Banks grooming standards.
Business Value additions Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations
Profiling of customers in order to aid right cross-servicing of Bank products
Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely processing & submission of KYC requests Adherence to set processes of updating customer interactions.

Keyskills :
customer servicevideo kyc

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Video KYC Officer

Job Description

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