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Virtual Relationship Manager WITH Bank

1.00 to 6.00 Years   Navi Mumbai   20 Sep, 2022
Hy Fly Consultancy Hiring For Hy Fly Consultancy
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Care Executive (Call Centre)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Greetings from Hy Fly ConsultancyGraduate Fresherand Graduates with Bpo Voice EXPcan now work with Direct Bank/Insurance/Broking/Financial Co on their payroll( Non BPO ) call hidden_mobile KiranJob Designation:Virtual Relationship Manager- VRM (Its Outbound / Telesales Profile)Position Grade:Assistant Manager- M1 / Deputy Manager- M2Job Location:Wagle Estate (Thane-West).This is Contact Centre Branch (Non-Branch Banking) based Job,Eligibility Criteria:
    • Must be at least minimum1 year to 5 years of Sales Experiencewith Banking or Non-Banking both will be considered.
    • Must be at least Graduate any stream.
    • Must have good communication as well as Sales & Convincing skills.
    • Age should be maximum 32 years.
    • Male & Female both can apply.
    • Must be comfortable to work in (Thane-West location)
    Job Description/Responsibility:
    • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
    • Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets.
    • This skill will also do sales with assigned customer based mapped to them Measure of outcomes NPS, Service Level, Service Quality and Sales.
    • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
    • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
    • Complete the logs specified by the process (End-of-day target).
    • Adherence to Information Security norms & quality process norms.
    • To be aware of and comply with any updates about the process.
    • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
    Salary Package:Annual CTC 2.75 to 3.50 Lac per annum plus performance based Incentives.PF, Gratuity, Mediclaim & Insurance cover (as per policy).Other Job Benefits & Features:=> Working Day-:5 Days working in a week.=> Two Weekly offs:One fixed off on Sunday and another one is any of Weekday/Saturday.Voice Process OnlyCall/SMS/Whatsapphidden_mobile - Kiranhidden_mobile - Simranhidden_mobile - Shilpahidden_mobile - Priyahidden_mobile - KanchanHy Fly ConsultancyFree Placement / No Registrations Charges

Keyskills :
cold callinginbound processtelecallinglead generationoutbound salesretentioncollectionsbpophone banking

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