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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 3.0 Lakh/Yr |
| Industry | Banking / Financial Services |
| Functional Area | Back Office Operations |
| EmploymentType | Full-time |
REQUIRED SKILLS- Responsible for ensuring best in class customer service and to develop customer focus in the team and be the ambassador for Banks service standards - Train and lead the service team in the branch to deliver high standards of customer service offered by the Bank - Resolve customer issues and queries in a timely manner to ensure customer satisfaction and support the service team of the Branch to do the same - The first level of escalation for complaints and needs to ensure that all customer complaints are resolved.Wherever required liaise with other depts/seniors for required solutions to settle issues to the satisfaction of the customers.ROLE DESCRIPTION- Responsible for day-to-day Operations and administration of the Branch, ensuring strict compliance with Banks policies and procedures. - Track and monitor TATs across all services offered by the branch and remove operational challenges faced by the service team. - Ensure regulatory and procedural compliance. - Develop and train staff members ensuring that they are fully aware of the Banks products, procedures and practices. - Review and authorize all documents (originals and scanned) pertaining to various products and services offered by the Bank. - Successfully manage the complete branch audit by external auditors.Eligblity:- Minimum GraduateSalary:- 18k to 25kFor more information 9015194279.
Keyskills :
train employeesservice standards customer focustraining leadership train stafftrain new employees educational instructionstock t