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Candidates apply for Account Service Operations Associate

2.00 to 3.00 Years   Noida   23 Jun, 2022
NTT Global Delivery Services Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Oversees, facilitates, and administers ITIL based service support on a 24x7 basis Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness Leads the account and work towards building Client relations Focus on Gaps and Process improvements Suggest and share ITIL Best practices and help implement the same Adapts communication techniques for audiences at multiple internal and external levels- Monitor alerts and manage the Critical Incidents from SM perspective and not technical Manages vendor relationship - Allocates work and mentor othersRequirements: 0-1 years of relevant experience or equivalent combination of education and work experience. - Strong understanding of ITIL processes and principals - Leadership skills - Experience with handling multiple accounts - Knowledge of ITIL Tools - Strong verbal and written communication skills - Strong ability to create and document processes - Competencies in conflict resolution, customer service, facilitation, executive presentationJob Segment: Change Management, Management ,

Keyskills :
service level managementservice levelcustomer serviceservice deliverychange managementproblem management

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