Care Technical Manager

Job Description

Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part ofProviding L2 level technical support through Case handling process for Nokia Core products in SDM, CS/VoLTE, IMS, DN, Packet Core, Policy domain. Participating in special projects (e.g. customer pilots and task forces) and in troubleshooting activities which require remote and on-site support. Member of 24/7 emergency on-call rotation. Participating escalation management and product support practice development activities.As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.What you will learn and contribute to
• 10+ years of total experience in Telco domain primarily on Cloud Core
• Act as a resource having up-to-date, detailed technical knowledge of customer network as well as product expertise (CFX-5000/NTAS/ENUM/SBC/MRF) with knowledge of network topology, site specific data, IP Planning etc. from the customer and regular maintenance.
• Ensure technical quality/content of Trouble tickets and deliverables as per the agreed SLA.
• Be the technical owner during Emergency and Outages. Follow up on the RCA for Emergencies and Outages and ensuring the quality of the same.
• Coordinate for Software change, verification, Technical Support Notes implementation and testing of pilot CDs/releases including the careful assessment.
• Provide technical guidance to Software Service team, to deliver customer-oriented solutions with assessment to mitigate risk of Core Network changes to ensure minimal service or revenue impacts.
• Represent customer (interests) within Nokia for Technical Support Service activities.
• Effectively knowledge sharing and learning among all Internal & Customer stakeholders
Additional Requirements : Capability to front-ending the customer/internal stake holders at the management level Respond to and manage customer/internal escalations Ready to go extra mile and flexible for working on-site and remote, Including off-business hours.Your skills and experience
• Deep knowledge of Cloud Core Network and functionality of products such as CFX-5000/NTAS/ENUM/SBC/MRF.
• Expert Knowledge of telecom principles including deep knowledge with SS7,Diameter, TCP/UDP, M3UA, SOAP, HTTP, LDAP, RTP and other 3GPP protocols.
• IP networks knowledge.
• Good troubleshooting skills. Should be familiar with all troubleshooting tools.
• Excellent hands-on experience on Linux, Kubernetes and scripting languages like Shell, Perl and Python.
• Should be familiar and have expertise in Cloud infrastructure.
• Have skills on Hardware troubleshooting with HP, IBM, ATCA.
• Provide follow-up & ensure good co-ordination with Technical Support teams.
• Good communication Skills.
• Willingness to travel and experience about customer networks
What we offerNokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
javaagileproject managementdeliverycustomer relationscore networksite specificproduct supportspecial projectsnetwork topologytechnical supportservice providers