hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Cloud & On-prem Service Delivery Management M/F

6.00 to 10.00 Years   Noida   13 Apr, 2021
STMicroelectronics
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

Service Management :1. Take ownership of and deliver operational level agreements (OLA) and assure KPIs are met.2. Develop & update the Service Catalogue.3. Leverage experience in developing and rolling out service improvement programs.4. Provides expert Incident and Problem management and ensures root-cause analysis with relevant teams is conducted with corrective / preventive action plans that are tracked with learnings applied for future benefit.6. Facilitate communications between different teams where needed for special circumstances e.g. customer problems, service issues etc.7. Multidimensional Analysis of Azure resources for Cost vs Usage, creating customized reports and work with different domains for optimization8. Leverage various tools & technologies for effective performance.9. DR Planning & testingInfrastructure Work Packages (WP) Implementation Cloud & On-prem Systems :Manage relevant Work Packages (Builds/Migrations/Upgrades) involving on-prem &/or Cloud (mainly Azure) components/Services. It involves effective technical coordination with technical teams Unix, Windows, Databases, Application Administration, Platform, Network, Architects etc .

  • WPs need to provide customers and internal management effective communication and influence on stakeholders technical & functional - with regular meetings, reports and status updates with good planning including timelines, milestones, risks, issues, overall status.
  • Conduct interactive status meetings with customers and technical teams to review ongoing activities and progress.
  • Define and/or verify scope and delivery parameters of (internal) customer s demand and raise Change requests when required.
  • Escalate issues, as needed, to keep projects/work packages/services on target and proactively work to resolve issues that may impact customer satisfaction or delivery.
  • Conduct cut-overs & transitions to operations.
, 1. Strong exposure in customer facing & interfacing roles having end to end accountability in technical & ITIL processes.2. Experienced in Cloud technologies, toolage & deployments (Microsoft Azure preferred). Well familiar with various infrastructure technologies network, OS, DB, middleware, monitoring, integrations3. Understanding & interpretation of high-level architecture, data center setup, virtualization and UML diagrams.4. Strong project management skills with experience of test driven Development (Agile/Scrum).5. ITIL V4 /PMP certification preferred.6. B Tech IT, Electronics & Comm.7. Proficient in Office tools excel / project plan.8. Understand digital transformation business drivers, cloud platforms and emerging computing trends.

Keyskills :
test driven developmentdata centerchange requestsmanagement skillspreventive actionproject managementproblem managementservice improvement

APPLY NOW

Cloud & On-prem Service Delivery Management M/F Related Jobs

© 2019 Hireejobs All Rights Reserved