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Customer Care Executive CCE

1.00 to 3.00 Years   Noida   12 Nov, 2019
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Responsibilities :To efficiently handle leads traffic generated through our website, call, chat and email as per the defined service guidelines.Understand customer requirements and suggest venues that would fulfill the requirement criteria.Calling customers, assisting them in venue selection and convincing them to book with our venue partners.Close coordination/ follow-up with customers and venue partners to ensure leads are converted to successful booking of venues.Understand and offer VenueLook products & services to customers.Build rapport and establish long term relationships with customers and venue partners.Handle customer or venue partner escalations and resolve them in the best possible way.Proactively identifying customer and venue partner issues and provide appropriate solutions.Skills We Are Looking For:We are looking for a young and energetic candidates whoHave Excellent Communication and Negotiation SkillsAre creative and analytical problem solvers with a passion for excellent customer serviceAre Target Oriented and have ability to take up ownershipHave a desire to delight & exceed customer expectationsOther Requirements:Minimum educational qualification: Graduation/ B.Tech/ MBA/ Hotel ManagementMust be flexible with shift timings and working on weekends in a 6 days a week environment (currently we are operational from 9AM to 9PM in two shifts, 9AM-6PM & 12PM-6PM on rotational basis)Experience Required : 0-3 Yrs,

Keyskills :
sales customerservice billing insurance customercare hotelmanagement education management operations negotiation communication ustomerrelations customerrequirements cce chat care hotel email venue analytical

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