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Customer Success Manager

2.00 to 7.00 Years   Noida   29 Dec, 2021
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (Domestic),General / Other Software
EmploymentTypeFull-time

Job Description

Customer Success ManagerM&S ConsultingNoida About M&S M&S (which stands for Management and Solutions) was conceived in 2002 with the vision of creating highly effective teams of elite consultants to deliver strategic process and technology solutions to enterprise organizations across the US. Our commitment to delivery in complex environments and long-term customer success has merged process and technology into innovative solutions, established deep pockets of expertise, and enabled innovative transformation for evolving businesses. We have intentionally cultivated steady growth focused on being approachable and helpful to our dearly valued clients and closely cared-for employees. M&S people simply care hard , and this reflects in our work products, our interactions, and our culture. We work hard each day as we live by our slogan: Done. Better. Together. Job RoleThe following will appeal to the ideal candidate: You re looking for a cultural fit rather than just a job The gratification of a job well done comes from the satisfaction of your clients You work more for the client than for yourself, yet remain true to your values Your passion, outgoing personality and self-motivation drive who you are You like to be part of a team much more than to be by yourself Your strengths come from collaborating with others, reading and learning like you ve never left school You are curious, creative, biased for action and love solving problemsBusiness Development Serve as liaison between customer-facing personnel, key customers, and the product team. Actively assist the leadership team and client service teams in identifying leads and managing the opportunity pipeline. Identify actionable insights to improve client results and team strategy which lead to upsell Opportunities through the knowledge of the client s business requirements.Product Growth and Strategy Research and incorporate points of view and problem-solving methodologies that aid in business development, leveraged in client service engagements and incorporated into the software development. Develop external and internal communications such as client engagement. Recommend software enhancements to the software development team based on customer interaction and feedback. Be a leader and work cross-functionally within sales and software development to driveContinuous improvements in the business and platform.Drive Customer Success Outcomes Develop engagement strategies with customers to establish a professional relationship by providing operational and software expertise, customer service, and training. Generate user documentation to ensure the delivery of successful solutions to client problems and opportunities. Work with the sales, and technology teams to ensure day-to-day service is effectively meeting client needs and value is being delivered to the client. Develop and execute service plans that target customers key strategic business initiatives and pain points. Proactively monitors renewal risk factors such as product usage, customer satisfaction, training needs and other activities to proactively engage clients in increasing usage. Key Skills: Specific Skills and Requirements we re looking for: Forward-thinking and knowledgeable on current and emerging IT Technologies. Experience with business process optimization, implementation, and organizational change management efforts. Demonstrated understanding of the operations business drivers, operational issues, expected and actual benefits, challenges, and solutions. Demonstrated ability to make data-driven decisions to drive performance through own initiatives and working with others. Proven experience leading, coaching, and inspiring others. Openness to travel and desire to go to the field when needed. Self-motivated, organized, and entrepreneurial; able to prioritize competing initiatives. Critical-thinking and problem-solving abilities; able to deal with ambiguity Candidate should be a self-starter Excellent communication and written English skills is mandatory. Basic understanding of dot net technology Rotational shift in a 24x7 set up including night. Should comfortable for weekend working Should be comfortable for Work from office Any Relevant Bachelor s degree from an accredited academic institution 2+ years experience in the same field.,

Keyskills :
salescustomer servicecustomer relationsmarketingonboardingbusiness process optimizationstrategic business initiativestraining needsproblem solvingbusiness processchange managementcorporate liaison

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