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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Relevant industry experience from 2 to 5 year in Coordination. Good command with Microsoft office suite for MIS and documentation Good Communication SkillsJob Profile: Allocation of calls as per Engineers skills and customer prioritization. Project Documentation Ensuring required co ordination to close loop registered call/ escalations. Ensuring regular feedbacks/ updates to customers as and when required. Quality close looping of logged/ escalations within target time. Ensuring 90% plus satisfaction on closed registered calls. Sharing data/ discuss issues with reporting manager. Data analysis for removal of identified gaps. Maintenance of engineer s leave/ training calendar. Ensuring dis sat customers are converted into Sat customers and appropriate actions are taken. Ensuring 100% correction in maintaining customer data in system.Attributes: Ensures teamwork and co operation amongst staff, Communicates effectively. Displays effective interpersonal skills,
Keyskills :
ms officeback office data analysiscustomer data microsoft officeexecutive training interpersonal skillsproject documentation