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Helpdesk Associate ftl&+22

1.00 to 4.00 Years   Noida   23 Jun, 2022
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Helpdesk Senior Associate at Grade-5 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window Job description: - Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. - Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. - Sound knowledge of ITIL best practices around Incident & Request Management procedures.Job Segment: Help Desk, Information Technology, Technology ,

Keyskills :
ms officepc hardwareservice deskwriting skillscustomer handlinginternet explorercorporate liaisoncommunication skillsinternational callinginformation technologyitilcots24x7

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