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Helpdesk Sr. Associate

1.00 to 3.00 Years   Noida   04 Mar, 2021
NTT Global Delivery Services Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Req ID:114702 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Sr. Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Requirements:

  • Helpdesk Senior Associate at Grade-5 position in Service Desk
  • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
  • Good communication skills with 1 year of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
Job description:
  • Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Activities include recognition, research, isolation, resolution & follow up steps.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures.
About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.Job Segment: Consulting, Help Desk, Information Technology, Technology ,

Keyskills :
ms officeit servicespc hardwaredata servicesbusiness processcustomer handlinginternet explorercorporate liaisoncommunication skillsinternational callinginformation technologyitilcots24x7

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