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IT Support Associate II

5.00 to 9.00 Years   Noida   19 Jul, 2021
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,IT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

IT Support Associate IIAbout IHS MarkitIHS Markit Harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies, Our Company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defence, chemical and economics and country risk.Headquartered in London, IHS Markit (NASDAQ: INFO) is committed to sustainable, profitable growth.OverviewThis position requires specialised skills or is multi-skilled developed through job-related training and considerable on-the-job experience-Typically requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts-Uses existing procedures to solve routine or standard problems and works autonomously within established procedures and practices-Likely to act as an informal resource for associates with less experience-Completes work with a limited degree of SupervisionIt also requires a person skilled in a range of processes, procedures and systems to carry out assigned.Although there is no supervisory responsibilities the person should be accountable for own contribution and may serve as developing knowledge leader for the team.They will be expected to work within standardised procedures and practices to achieve objectives.It is expected that the person is able to solve routine problems using existing procedures and standard practices, also is able to evaluate and select solutions from established options.General Job Duties

  • Provide technical and procedural support and guidance to junior and Tier 1 colleagues.
  • Provide high level technical support, dealing with complex issues and implementing smart solutions to nonstandard problems.
  • Take ownership of issues, escalate issues as appropriate and work with escalation points through to resolution.
  • Participate in standard procedure creation and maintenance, contribute to Knowledge base.
  • Participation in out of hour s work and on-call rota as required.
  • Work in a fast-paced environment, be adaptable to continuous change and responsibilities, and work out of different physical office locations when required.
  • Under guidance, participate as part of a project team to provide technical support, resolve issues and plan for assigned IT functions.
  • Continuously strive to improve, support and identify opportunities to increase efficiency and expand services.
Specific Job Duties
  • Provide user support both face-to-face and over the telephone.
  • Undertake Client Workstation builds (including the configuration of both OS and applications) plus ongoing support.
  • Maintain the networked printers.
  • Deal with virus issues on workstations and other security specific issues.
  • Use client management tools to support PC and laptop environment.
  • Utilise the call tracking system for recording all IT issues.
  • Prioritise Incident tickets and resolve according to SLA, while performing duties on other Service Requests and Infrastructure project work.
  • Ensure assets are recorded and tracked.
  • Provide remote support to other offices where possible.
  • Provide support for Executive Video and Audio Conferences.
  • Occasional travel to other offices to provide onsite support when required.
Education and experience
  • Bachelor s in Computer Science, related field or equivalent experience.
  • ITIL foundation holder preferred (v.2 or v.3) or ITIL Service Desk and Incident management process awareness,
  • Fluent in English Language spoken and written.
  • 5 years + of general experience in one or more of an IT Functions
  • IT Service Desk experience required, in Windows Desktop and Server environment.
  • Exposure to Financial environment advantageous.
  • MCP/CCENT desirable.
  • Analytical and problem solving skills
  • Must be able to work effectively as part of a project team, foster team cooperation.
  • Technical, in-depth Knowledge of Windows 10 operating systems.
  • Technical, workable knowledge of Linux, MAC OS.
  • Technical, in-depth Knowledge of Office 365/2016 and below
  • Knowledge of CRM systems such as ServiceNow or Jira
  • Use of remote support tools such as Bomgar/Go verlan.
  • Worked with patch management and software deployment using SCCM Altiris or similar
  • Active Directory and Exchange, administration and technologies.
  • Strong TCP/IP and network supporting protocols (DNS, DHCP, etc).
  • Mobile support, BlackberryIPhonesAndroid handhelds and BES.
  • Remote Access/VPN (Cisco IPsec/Any connect/Pulse Secure).
  • Stays current with rapidly changing technology and applies it to business needs
  • Must be able to effectively communicate technical information to both technical and non-technical personnel.
-----------------------------------------------Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.For information please click on the following links:IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency-----------------------------------------------Current ColleaguesIf you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.,

Keyskills :
customer relationsrequirementsmicrosoft accessequal employment opportunityservice deskwindows 10bankingcode of conductdrug free workplacetechnical support

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