L3 CTI Genesys Engineer

Job Description

AddThis Sharing ButtonsShare to Facebook Facebook FacebookAddThis Sharing ButtonsShare to Twitter Twitter TwitterAddThis Sharing ButtonsShare to Email Email EmailJob SnapshotLocation: DelhiEmployment Type: ContractJob ID:53453Job SummaryJob Title: CTI L3 EngineerLocation: Banaglore/ Noida

• 4+ years of experience with Genesys CTI including the following but not limited to:
• Excellent knowledge of Genesys Framework, Inbound, Outbound, Routing, GVP, SIP, GMS, GIR, Micro Apps, Genesys PureCloud.
• Good hands-on experience of installation and configuring Genesys applications on RHEL & Windows.
• Proficient in reading & analyzing Genesys T-Server, Router, GVP, SIP application logs to trace calls, agent details to troubleshoot issues.
• Manage and maintain Genesys Reporting applications (8.x) - ICON/Infomart/Insights Reporting.
• Working knowledge of Genesys Administrator, Pulse, CME, CC Pulse, SCI for monitoring and troubleshooting.
• Strong hands-on experience in developing custom reports from Icon & Infomart.
• Hands on experience of creating custom reports, dashboards in Tableau/Power BI, creating real time dashboards in Pulse/Ccpulse.
• Hands on experience of routing development using IRD & Composer.
• Exposure and knowledge of IVR development using Genesys Composer.
• Play key role and work with team members in resolving service impacting critical issues.
• Plan and Perform infrastructure maintenance & upgrades for CTI infrastructure.
• Manage and resolve problems identified in CTI environment.
• Receive little instruction on day-to-day work, general instructions on new assignments.
• Flexible to work during odd hours / weekends to support production issues / infrastructure upgrades / releases / war rooms.
• Good communication and coordination skills to be able to work with customers to troubleshoot issues over phone and email.

Knowledge in the following areas will be an added advantage:

• Experience on Virtual Hold Technologies, NICE Call Recording Solution, Genesys Micro Apps / Intelligent Automation.
• Genesys REST API s/SDK s knowledge, JavaScript and Java development skills will be an added advantage

About TEKsystems:TEKsystems - an Allegis Group company is the world s leading Technology Staffing & Recruiting Organization. We service over 6000 clients globally, which include 90% of the Fortune 500 companies. We specialize in Applications, Network Services, IT Support, and Communications Technologies. We have Offshore development centres across India.BackApply,

Keyskills :
genesys frameworkirdsipcustom reportsnice call recordingapioddjavactinetwork servicescoordination skillsreporting applicationsivrgmsgvpit supportfortune 500cmesci