Network and Voice Manager

Job Description

Network and Voice ManagerFrom 9 to 14 year(s) of experienceNot Disclosed by RecruiterNoida, Faridabad, Gurgaon/GurugramJob DescriptionRoles and ResponsibilitiesShould have sound knowledge on Voice technologies like Avaya CM 6.X & 7.X, 8.x Session Manager, CMS, Media Servers & Media Gateways and Nice & Verint recording services.Knowledge Network/Security technologies like Cisco, Arista, Palo Alto, Aruba.Hands on experience handling operations with direct reporteesMonitoring overall performance of technical services.Good communication around issues and opportunities get things done, make things happenCollaborating with senior management on client account management.Ensuring technical teams are aware of changes and are prepared.Building technical service reports/recommendations.Service reporting and sponsoring service delivery meetings.Excellent team management skills for Network / Voice Operations Management.Closely engage in peering up with key client staff.Successful service delivery - SLA achievement and high level of customer satisfactionPulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities Removing all obstacles to customer satisfaction and / or technical performance.Communicating across organizational boundaries from engineers through to senior managersDesired Candidate ProfileEngineering Graduate with minimum ITIL V3 foundation certification, Advantage will be given for M.B.A. or a Professional certification in IT / Networking / Voice technologies.Solid experience of Managed Services.Excellent working knowledge of ITIL processes.Excellent experience working with vendors and/or 3rd parties.Role:Design Team LeadSalary: Not Disclosed by RecruiterIndustry:IT Services & ConsultingFunctional Area:Engineering - Hardware & NetworksRole Category:HardwareEmployment Type:Full Time, PermanentKey SkillsNetworkingAvayaEducationUG:B.Tech/B.E. in Electronics/Telecommunication, Computers,BCA in Any Specialization

Keyskills :
senior managementv3 foundationmanagement skillscmsnetwork securityniceteam management skillsteam managementaltoitilcustomer satisfactionmedia serversmedia gatewaysservice deliverynetworkingitil v3slaverinttechnologiesavayanetwork/se