openings for customer support specialist

1.00 to 4.00 Years Noida 28 Sep, 2022

Job Location	Noida
Education	Not Mentioned
Salary	Not Disclosed
Industry	Recruitment Services
Functional Area	Operations Management / Process Analysis
EmploymentType	Full-time

Job Description

Responsibilities Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers Analyze and report service requests (for example, existing case, file information and newservice enquiries) Update our internal databases with information about enquiries and useful discussions withcustomers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new services Follow up with customers to ensure their technical issues are resolved Assist in training junior Customer Support RepresentativesRequirements Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Any Graduate is preferred,

Keyskills :
customer supportcustomer relationsdeliverysales

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openings for customer support specialist

Job Description

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