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Posted for__ Helpdesk Associate

1.00 to 3.00 Years   Noida   16 Aug, 2022
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BDNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Requirements:
    • Helpdesk Associate at Grade-4 position in Service Desk
    • Must be a Graduate.
    • Good communication skills with 6+ months of international calling experience
    • Good comprehension & writing skills
    • Must possess excellent customer handling skills
    • Should be comfortable to work in rotational shift with 24x7 support window
    Job description:
    • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
    • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
    Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.Job Segment: Help Desk, Information Technology, Technology ,

Keyskills :
ms officepc hardwarecustomer handlinginternet explorercorporate liaisoncommunication skillsinternational callinginformation technologycots24x7email

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