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Problem Manager - Intelligent Network

7.00 to 13.00 Years   Noida   23 Oct, 2020
Ericsson India Global Services Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software,Network / System Administration
EmploymentTypeFull-time

Job Description

Date: Oct 21, 2020As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where youre welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in Come, and be where it begins.Our Exciting Opportunity :Problem Manager ensures identification of problems and performs Root Cause Analysis so that recurring incidents are minimized, and problems can be prevented. Problem Management comprises of activities required to diagnose the root cause of the incident and to resolve resolution to those problems. Data driven approach using the data analytical skills to identify the data points in the network for corrective action!

  • We believe in trust we trust each other to do the right things.
  • We believe in taking decisions as close to the product and technical expertise as possible.
  • We believe in creativity trying new things and learning from our mistakes.
  • We believe in sharing our insights and helping one another to build an even better user plane.
  • We truly believe in happiness, we enjoy and feel passionate about what we do and value each other s technical competence deeply.
You will:
  • Be responsible for Reactive Problem Management which is executed as part of service operation.
  • Be responsible for Proactive Problem Management initiated in service operation but generally driven as part of Continual Service Improvement.
  • Be responsible for handling the life-cycle of all Problems over all involved suppliers.
  • Be responsible to supervise the progress of all Problem Records to ensure they are actively moving through the Problem Management Process
  • Be examining work queues for suppliers in jeopardy of missing service agreements.
  • Consult for regular review of service level agreement (SLA) performance data.
  • Execute collaboration between partners where appropriate. Facilitates communication with clients, team members, suppliers, etc. to ensure the actions and changes which may affect them are known. Documents commitments and action items.
To be successful in the role you must have:
  1. Experience with IN Nodes like EMA, EMM, SDP, CCN, IVR, VS, AIR, CRS.
  2. Ability to conclude and validate RCA regarding various Network related incidents.
  3. Basic knowledge of Linux/Unix command, SQL and Shell Scripting.
  4. Good Understanding of Telecom Protocols and Fundamentals for various call flows.
  5. Good knowledge in Operation & maintenance of charging system. L1/L2
  6. Good troubleshooting skills. Understand network and technology evolutions from IN perspective including converged networks.
Key Qualifications:Education: Graduation in Electronics & Communication.Minimum years of relevant experience: 7-13 yearsWhat s in it for you Here at Ericsson, our culture is built on over a century of fearless decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it. You won t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. What happens once you apply To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-processDo you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up Do you believe that diverse, inclusive teams drive performance and innovation At Ericsson, we do. We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson s Code of Business Ethics. ,

Keyskills :
problem managementchange managementitilslameeting facilitationroot cause analysisroot causeservice levelanalytical skillsservice operationintelligent networkstechnical competencesqlivrsdprcaemm

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