Process Excellence Executive

Job Description

Job Description Process Excellence Executive Job Role: Governance, Quality Auditor and Process Improvement (ITIL) Analyst. Design and implement Information Technology Infrastructure Library (ITIL) standards and service management best practices for managed services and delivery departments such as: Incident Management, Service Operations, Business Relationship Management, Vendor Management, Service Level and Operational Level Agreement Management, Change Management, Portfolio and Demand Management and Continuous Service Improvement Responsible for designing and improving service management processes such as governance, availability, security, compliance, and tools architecture roadmap. Assess, identify, and implement ITIL practices and process improvements. Audit Rockstars Incidents, Service Requests and Change/RFC tickets on a weekly basis and give the feedback to improve the processes as per ITIL framework. Mentor and coach on ITIL processes and best practices Responsible for all process documentation, including process studies, stakeholder and gap analyses, feasibility studies, process support for managed services delivery teams, and process improvement. Train delivery teams on ITIL improvements - Serve as liaison with practice heads for process management. Experience using standard tools and methodologies (workflow diagrams, ITSM and Monitoring Tools) Manage, update and maintain Standard Operating Procedures (SOPs) for process management and improvement. Informs Practice Head of all current projects and keep apprised of tasks and milestones in a timely manner. Process Planning and Improvement as per ITIL framework Performance and Portfolio Management Process Excellence and Strategic Planning ITSM Frameworks (ITIL, ISO 20000) Total Quality Management (TQM) Data Analytics, Technical Briefing/Status Reports Organizational Change Management Cloud Computing/Public Cloud Platform experience- Azure Preferred. Audit Incident, Service, Change/RFC and Problem Tickets Risk Management, Business Continuity Planning, Qualifications Required Education, Certifications, & Experience Bachelor s degree and five (5) years experiences Certified ITIL Foundation (V3 or V4) ITIL Service Operations and Continual Service Improvement Modules - Preferred High attention to detail and proven ability to manage multiple/competing priorities simultaneously. Proficient in MS office (word, excel and power point) Worked as Process Improvement/Excellence Analyst in IT organization. Excellent business judgement and a practical, common sense approach applied to the completion of tasks. Preferred Additional Certifications like ITIL Intermediate (Service Operations and Service Transition), Six Sigma Green belt, PMP, DevOps Foundation, Certified Scrum Master (SCM), ISO 20000, ISO 27001 and Certified Agile Service Manager (CASM), Kan ban and Dev Ops.EligibilityGraduationCompany IntroductionHanu, Inc. is the worlds leading Cloud innovation company. A Microsoft Partner for over 15 years, a Tier I CSP Partner and an Azure Expert Managed Service Provider exclusively dedicated to Azure migration and integration, Hanu supports enterprises with unequalled intelligence and expertise providing Managed Transformation, Application Modernization and Enterprise IT Innovation. From Azure CSP to Managed Services to strategic consulting and development, Hanu has the expertise to help organizations capture the potential of their cloud strategy through discovery, decision and delivery, across each stage of their transformation. Founded in 2002, Hanu is headquartered in Princeton, NJ, USA and Global Delivery Centre in NCR, India. Comprising of an energetic, enthusiastic and creative team, Hanu has a team of 400+ Globally( India & US) Rockstars, growing further at a very aggressive rate on a weekly basis. Hanu is the winner of 2019 Microsoft Azure Influencer Partner of the Year.Powered By ,

Keyskills :
ms officetotal quality managementstandard operating proceduresbusiness continuity planningsix sigma green beltbusiness relationship managementsix sigma