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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 3.0 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Operations Management / Process Analysis,Customer Service (Domestic) |
| EmploymentType | Full-time |
Daily Monitoring of 45- 50 process and Basic hygine calls .i.e transaction Call , short call, long call, escalation calls,adherence of certain critical points during the audit .To use barge in as main tool and assign marks against each quality parameter as per defined normsTo participate along with TLs/ Trainers/ HR to provide specific feedback on the Quality parameters to TMsShould possess Project Management certification like PMP or Prince2.To assess quality of service being delivered by each CCE against defined parameters and basis outcome should Deliver Feedback, Coaching And TrainingLanguages known (Read, Write and Speak): Hindi, EnglishExcellent writing, MIS, communication, time management and multi-tasking skillsShould have good knowledge of processes, soft Skills, must be a good listener and have analytical capability
Keyskills :
qualitycustomer relationscalibrationcall audit