Senior Support Engineer

Job Description

About NokiaAt Nokia we create the technology to connect the world. Developing and delivering the industrys only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries. About Nokia SoftwareNokia Software is the leading solutions provider in the telecoms software market helping to drive large-scale service and network operations automation and digital business transformation in support of customer migrations to 5G. Built on Nokia s cloud-native Common Software Foundation (CSF), Nokia s multi-vendor and multi-network software solutions enrich and secure user experiences; automate operations and infrastructure; and enable new revenue streams and cost efficiencies. We are looking for a Telecommunications Support Engineer to join our Nokia Software business unit and be part of the Technical Care Team based in Amadora/Alfragide.The Support Engineer is accountable for planning and performing technical activities such as troubleshooting, testing, reporting, in order to solve complex customer queries and requests.Working autonomously in a very dynamic role, you will be responsible for investigating the customer s cases and proactively suggest alternative solutions by sharing your core product knowledge.This is an excellent opportunity for a Support Engineer to work with cutting edge technologies in the 5G and Telecommunications space(In this role, we operate an emergency schedule where once per month (on average) we required flexibility to work 24/7 for 1 week) Job Responsibilities & Competencies:

• Plans, designs, test, execute, analyses, and reports on process improvements to gain fastest troubleshooting.
• Reviews network problems and ensures all learning s are shared with appropriate stakeholders.
• Develops scripts/macros to perform health checks to speed up troubleshooting efforts.
• Provides technical guidance, leads CH workshops, and support to other GCD CH engineers to avoid/minimize troubleshooting challenges.
• Perform lab testing to ensure major SW releases challenges and best practices are included in Troubleshooting Guides, working alongside GCD and R&D.
• Reviews recently published Technical Notes and Change Notes to ensure fastest problem solving when encountering known problems.
• Launch, trials and pilot projects support.

Qualifications:

• Engineer graduated in Telecommunications, IT or Electronic Engineering.
• Fluent spoken and written English.
• Strong experience and understanding of Mobile Networks (GMS, UMTS, LTE) and IP Networks.
• Experience with Implementation, Integration, Acceptance Tests, O&M and/or Care for Telecommunication Products.
• Competences/Expertise in GSM/UMTS/LTE system validation (end-to-end performance, KPI handling, mobile devices).
• Solid experience with Protocol Analyzer Tools (Wireshark, Tektronics, etc.) and internal message flow protocols.
• Experience in Case Handling, including Emergency Support activities
• Solid experience with Nokia Core products CFX-5000, CMS-8200 HSS, NetNumber Titan.
• Cloud experience it s a plus: VMWare, CBIS, CBAM.
• Candidate must have worked as Engineer for respective technology, also if worked on integration interfaces then will be an added advantage
• Good team player
• Ability to work under pressure
• Willingness to continuous learning
• Ability to work independently
• 24x7 availability for emergency service
• Availability to travel if needed

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.Additional Information,

Keyskills :
active directorynetworkingtechnical supporttroubleshootingcomputer hardwarelab testingmusic makingpilot projectsproblem solvingrevenue streamssoftware businessprotocol analyzersoftware solutions