Service Desk Engineer - Noida

4.00 to 8.00 Years Noida 16 Mar, 2023

Job Location	Noida
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	Application Programming / Maintenance
EmploymentType	Full-time

Job Description

Toolsets (Zabbix, Nagios)
ServiceDesk (OpsGenie, JiraServiceDesk)
AWS Cloud
Docker
Cloud advanced (AWS)
Windows, Linux & container environments
Bitbucket / GitLab
Jenkins CI-CD
Jira
IAC & Scripting - Terraform
Yaml, json, Shell, Powershell scripts
Containers - Docker, Kubernetes, Openshift
Monitoring Tools - Grafana, Prometheus, Cloudwatch, Stackify, Datadog

Agile - Should be able to support on Devops related requirement gathering, planning & Implementations
CI - Should have worked on Build setup, Pipeline creation, Secrets management & Notification.
CD - Should have worked on deployment to webservers, containers, Kubernetes. Worked on Blue-Green deployments.
SCM - Should have handled repositories.
Scripting - Should have right shift approach to automate using the shell, powershell, groovy scripting.
Infra as Code - Should have hands-on in terraform / Cloudformation.
AWS - Should have worked on Autoscaling integration and other advanced functionalities
Hands on with containerization and orchestration tools like Docker, VM Ware, AWS, Open Stack, Red Hat Satellite, Ansible.
Remote troubleshooting experience. Hands on knowledge on Monitoring tools Zabbix, Nagios, OpsGenie, JiraServiceDesk Net Core 2+
Strong Windows System administration skills: Windows Server 2008/2012/2016
Sound knowledge on Microsoft Windows services such as Active Directory, DNS, DHCP, DFS, WDS, WSUS, etc. Jenkins, Git workflow,
MySql SQL Server MongoDB

Understanding of ServiceDesk, SLA metrics, Strong working knowledge on
ITIL (Change, Incident & Problem Management)
Good understanding and knowledge in lifecycle of Events/Alerts, Incidents and Processes/Procedures
Good experience in using ITSM Tools like OpsGenie/ServiceDesk/Service
NOW for incident/request management
Follow SOPs, runbooks to troubleshoot and/or resolve alerts/incidents etc.
Good/Excellent Communication Skills - Verbal and Written
Maintain system availability as per Service Level Agreements (SLA)
Produce monthly reporting activity, system performance and associated RCA on outages.
Respond to incident tickets and provide updates in a timely manner. Escalate where necessary
Coordinate and implement change records as a result of trouble tickets
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving technical issues; ability to apply this knowledge appropriately to diverse situations.
Understanding of Microservice Architecture

Good analytical skills
Root cause analysis experience
Very good communication skills
Problem-Solving Skills
Communication Skills
Interpersonal Skills
Leadership Skills
Work Ethic
Time management
Vendor managment
Team managment
Behavioral Skills
Listening Skills
Receptiveness to Feedback

Keyskills :
linuxjenkinszabbixnagiosdevopscloud awsterraform

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Service Desk Engineer - Noida

Job Description

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