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Service engineers for the maintenance & aftersales technical support

0.00 to 3.00 Years   Noida   26 Jan, 2020
KEYQUEST TECHNOLOGIES PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaService / Installation / RepairSales Support / MIS
EmploymentTypeFull-time

Job Description

Service Engineer - Excellent analytical and problem-solving skills. Must be familiar with all parts of the product as well as electrical or mechanical proceduresJob Responsibilities

  • Assess hardware and software malfunctions by means of diagnostic tools and customer input
  • Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables
  • Drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time and mileage records
  • Educate and train customers on replenishment of paper and toner, basic troubleshooting skills and easy fixes
  • Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
  • Update and maintain assigned machines per manufacturer specifications
  • Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools
  • Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options
Job Skills & QualificationsReqiured:
  • High school diploma or equivalent
  • Ability to work productively with minimal supervision
  • Good communication and customer service skills
  • Understanding of tools and technology needed to complete repairs
Preferred:
  • Three years experience in hardware support or repair work
  • Three or more years in a customer-facing role

Keyskills :
econometricsfar economicsmechanical variance analysishyperion social perceptivenessteam problem solving

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