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Service Management Expert

7.00 to 10.00 Years   Noida   30 Dec, 2021
Nokia Solutions and Networks India Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part ofAs Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.What you will learn and contribute toAre you passionate about solving problems As part of our team, you will:

  • Participates as an expert knowledge in 2G/WCDMA/LTE/5G technology area in customer projects. Strong technical background for 3GPP.
  • Experienced professional to manage End to End Problem Management (i.e, identify root cause, recommend preventive actions etc.)
  • Ensure Service Incidents are analysed and co-related with performance degradation and repeat customer complaints.
  • Providing 8*5 + On-Call technical support to Service Management Engineers.
  • Escalation and Interaction with stakeholders for early resolution.
  • Ensures Environmental, Health and Safety guidelines and company policies are followed to ensure safety and well-being of self
Your skills and experienceYou have:
  • 7+ years of working experience & excellent competence on RAN Products (BTS/BSC/RNC).
  • Excellent understanding of BSS Parameters, RF KPIs and KQIs.
  • Ability to work independently.
It would be nice if you also had:
  • ITIL Certification
  • IP & Cloud Certification
  • VoLTE
What we offerNokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:
  • One of the World s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
root causetechnical supportservice providersservice managementproblem managementworking experiencepreventive actionstechnology leadershiprannicerootcloudcolormobileofferssoftwareequalityreligionbss

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