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ServiceNow IT Service Management SW/Application Tech Support Practitioner

4.00 to 6.00 Years   Noida   17 May, 2021
Accenture
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Work Experience :4-6 years
  • Must Have Skills :ServiceNow IT Service Management
  • Good To Have Skills :Cloud Infrastructure
      • Key Responsibilities : a: ServiceNow Integration Developer will be responsible for developing new and supporting existing integrations with other cloud Business Applications and 3rd party tools The person should be able to interact understand client requirements to integrate ServiceNow with client tools Should assist with requirements gathering by using document analysis, requirements workshops ,use cases, scenarios and workflow analysis as required for integration
      • Technical Experience : a: Establishes and manages system integrations in ServiceNow b: Developing new and supporting existing integrations with other cloud Business Applications and 3rd party tools c: Experience leveraging the ServiceNow APIs including integrations and web services d: Implementing ServiceNow integrations Rest API design, web services integrations e: Experience in ServiceNow incident management, request management, change management, CMDB etc
      • Professional Attributes : a: Good communication, presentation, technical documentation and collaboration skills b: Ability to operate independently and make decisions with little direct supervision
      • Educational Qualification : a: Any Degree
    • Additional Information : a: Good communication, presentation, technical documentation and collaboration skills
,

Keyskills :
use casesweb serviceschange managementworkflow analysisincident managementclient requirementscommunication skillsprofessional services

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